More than 7 billion people worldwide own a smart or feature phone. That’s about 90% of the world’s population.
As cell phones are top-rated, they are becoming incredibly accessible for purchase to people anywhere.
And as technology advances and new features and capabilities are added to smartphones, so are consumers upgrading their phones to new brands/models.
Walmart, the American retail giant, sells thousands of phone units every year. Both online and in-store.
In today’s article, we will talk about “Walmart Cell Phone Return Policy” and the guide you on how to return your cell phones.
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Why Would You Want to Return a Cell Phone?
For various reasons, customers might want to return a cell phone they’ve bought to get a refund or an exchange.
The following are some reasons why you might want to return your cell phone;
- You ordered the wrong cell phone
- The wrong cell phone was delivered to you
- The cell phone did not meet your expectation
- The cell phone arrived too late, and you no longer need it
- You found it cheaper somewhere else
- You were wardrobing, and you only needed to use the phone for a single event, not permanently.
What is Walmart Cell Phone Return Policy 2024?
Walmart’s cell phone return policy as of 2024 stated that cell phones must be returned within 14 days of purchase.
In addition, it must be returned in its original condition, including its packaging, accessories and receipt.
However, postpaid contract cell phones are eligible to be returned within 30 days of purchase.
How Do You Return a Cell Phone to Walmart?
For Cell Phones Bought In-Store
If you purchased the phone from a Walmart store, you could go to the customer service counter and request to return the phone.
This must be within the store’s specified business working hours.
For Cell Phones Bought Online
If you purchased online, the return process is different. You cannot return it to a physical Walmart store. Instead, you will have to return it via mail.
To do that, go to Walmart’s website, log in to your account, go to your purchase history and select the phone you want to refund.
You will have to enter your email address and the order number and click on “start a return “.
You will be given a free return shipping label, which you should print out and add to the return mail. Then mail the phone back to Walmart.
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On What Condition Can You Return a Cell Phone?
When returning a cell phone, it must be returned in the original packaging and its accessories, including the charger, earphones, screen protector, etc.
Also, the phone must be in perfect condition; any crack chipped part, hardware, or water damage will disqualify the cell phone and be accepted.
However, if the phone was bought online and was defective or damaged on delivery, it could still be eligible for return.
In addition, you must come with the original receipt to prove that you bought her cell phone from Walmart.
Nevertheless, if you have purchased the Walmart Protection Plan, you will be eligible to return a phone, even if it has cracked or has liquid damage.
And make sure you are returning it within the 14 days(2 weeks) timeline, else Walmart will not accept the product.
Can You Return a Cell Phone That Is Opened at Walmart?
If you return a used phone, and with the box opened and meets the eligibility requirements, you can only get an exchange for a similar model.
This return case falls under the Walmart “Exchange Only Items” list policy.
Can You Make a Return of the Cell Phone Without the Receipt at Walmart?
No. Walmart will not accept a cell phone without the original receipt. Please make sure you do with the receipt to return your phone successfully.
In some cases, Walmart employees may go through their sales records to find your purchase details; if they cannot find them, they reserve the right to disqualify the return.
How Do You Get a Refund When You Return a Cell Phone?
If you return a cell phone to Walmart and it was accepted, you’ll have the option to either exchange it for another cell phone or get a refund.
In cases where you do not want an exchange, your money will be required.
If the cell phone was purchased with a credit card, the money will either be added to your credit card, or you will be given a gift card of the same worth instead.
However, if you purchased the cell phone with a check, Walmart will refund your money in Cash.
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Conclusion
You have to return a cell phone you bought at Walmart; you have 14 days to do so.
If it is a contract postpaid phone, you will have 30 days to return it.
Also, not all phone accessories are returnable, e.g. phone cards, PINs, minutes, etc., no matter what.
And finally, to successfully make a return, a vet, a refund or exchange, make sure that the phone is returned in the original conditions, including its packaging and the accessories that came with it. Of course, you must go with your receipt too!
If you do not meet these requirements, Walmart reserves the right to say no.
With that said, good luck in returning your cell phone.