There are many ways to contact Uber’s customer service and fix your problem.
No matter whatever Uber service you use, this post will cover the various ways to get in touch with customer service.
Read on as we throw more light on this.
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Uber Phone Number
Uber does not have a specific phone number for users or Uber Eats clients in the United States.
You can’t call Uber because they handle all rider assistance concerns directly in the app or at help.uber.com.
You can still contact Uber, but as I’ll explain below, you must do so from within your app.
However, there is only one option for Uber users to access general phone help at the moment due to the company’s inability to handle the demand from its sizable client base.
You need to sign up for Uber Diamond.
The top level of the Uber Rewards program, known as ber Diamond, allows you access to more benefits when you utilize the company’s services more frequently.
But getting into this tier is quite tricky.
Users must accumulate 7,500 points over the course of six months to access it, which costs between $2,500 and $7,500 depending on the services they utilize.
Users claim that after reaching the Uber Diamond tier, you may obtain premium 24/7 phone support by dialing the following number:
Uber Diamond tier phone number: 1(800) 314-2308.
Users in the United States can contact customer care for Uber Eats by dialing 1(800) 253-6882.
An Uber phone number is otherwise only accessible to drivers and is entirely unrestricted.
This driver support number is (800) 593-7069.
How to Call Uber Using the Uber App
Do you require assistance if you drive? You can use the Uber Driver app to call Uber by following the comprehensive tutorial in the section below.
It merely takes a few simple steps to call Uber as a driver.
Step 1
By touching “Account” from the Uber Driver app menu and choosing “Help,” drivers can call passengers more conveniently:
Step 2
After that, select “Call Support” from the pop-up menu by tapping the phone icon in the top right corner.
Step 3
Afterward, a box will display on your screen asking you to call customer service.
Step 4
A call with an Uber representative will be initiated when you tap the Call Support button on the pop-up screen.
Other websites may say that users of Uber can dial a specific number; however, this information is unreliable.
The only exception to that is if you are not in the US.
Uber’s customer service phone number may also be available to users in other nations.
SEE ALSO: How Long Does an Uber Background Check Take?
Calling With the Uber or Uber Eats Apps
You cannot call Uber customer service from the app in the US.
To obtain assistance, go to the Help section of the app, where you may use the bot to send a message to customer service and utilize it to find solutions to frequently asked questions.
On the other hand, you can directly dial your driver or delivery driver from the app.
Uber connects you with drivers via VoIP technology, so neither you nor they will see your actual phone number when you call them or vice versa.
Uber Corporate Phone Number
Unfortunately, there is no way to contact Uber corporately.
However, you won’t need to phone its corporate number if you’re a rider or a driver.
Service-Specific Uber Customer Service Options
You can submit support tickets and contact representatives at Uber’s customer support operations through the app. This is the only official way to contact customer support at Uber.
Uber Eats Customer Service Options
You must access the Help area of the Uber Eats app if you need assistance with a delivery.
General Uber Customer Service Options
The Help section of the Uber app and social media are the two primary channels for riders to contact the company.
Uber Help Center
The quickest way for drivers and passengers to get in touch with Uber customer assistance is through the help portal.
Live Chat
Uber offers no live chat option.
It is not a live chat, so while you can send a message to Uber support through the app, you will need to wait for a response.
Uber initially offered live chat; however, it has been deactivated for a while (at least for drivers).
Social Media
Not many people are aware that you can also reach Uber on social media.
Sometimes you can’t seem to obtain a response from the support staff after sending a message or complaint through the app’s help center.
Try contacting them on Twitter; it may work in some cases.
SEE ALSO: Can You Pay Uber With Cash After Ride?
Conclusion
Now you know that Uber does not have a specific phone number for users or Uber Eats clients in the United States.
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