MTN Nigeria
Specialist, Core Products Fulfilment (Supervisory) job at MTN Nigeria
Job Title: Specialist, Core Products Fulfilment (Supervisory)
Company: MTN Nigeria
Employment status: Permanant
Location: Lagos
Job Description
• Coordinate And Monitor The Flow Of The SIM Card Ordering Quality Control Process Whilst Ensuring Compliance With Electrical, Graphical, OTA Profiles.
• Liaise With Demand Planning To Identify Stock Levels And Initiate Replenishment Materials Reorder As Required.
• Plan For The Logistics In Case Of Dispatch Of Materials, Stock Transfers, Returns And Receipt Of Materials And Ensure The Cost Effective Transportation Of Materials.
• Ensure Constant Availability Of Product (SIM Cards) To The Market To Prevent Stock-Out All Year Round
• Ensure Strict Compliance With Relevant Regulatory Requirements
• Prepare Customer Order Related Monitoring And Analytical Reports
• Process And Provides PO For Input Files Generation
• Generate Input Files Using The Provided PO Numbers For Each Supplier
• Send Input Files To Suppliers According To Designated PO Numbers
• Generate And Send Encrypted Response Files To IS Provisioning Team
• Monitor The Delivery Dates And Ensures There Are Corrective Interventions When The Need Arise
• Advise IS With A List Of SIM Provisioning Priority List Based On The Delivery Schedule
• Raise Internal Requisition (And Signed Off) To The Central Warehouse For Collection Of Sanity Test SIM Cards
• Coordinate And Monitor The Flow Of The QC Process To Ensure Compliance And Escalation When Necessary
• Drive The Completion Of The Sanity Report And Provides Same To The Business To Support The Approval Process For Distribution Of Products
• Advise The SCM Team On The Success Of The Test And Advise On SIM Stock Dispatch To Trade
• Review And Analyse Customer Order Related Reports In Order To Identify Issues
• Support Order Management In Development Of Corrective Actions Or Improvement Initiatives Based On Customer Order Report Reviews
• Support The On-Demand Model Where Orders Are Called Forward Based On Monthly Demand
• Ensure That Ordering Costs For SIMS Cards And Devices Are Minimized
• Coordinate Data Gathering And Exchange Between Order Management And Freight Clearance.
• Support The Manager In Development And Maintenance Of Unit’s Periodic Report.
• Develop Strategies On Stationery Distribution, Optimize Utilization Per Division And Monitor Year On Year Cost Variation.
• Periodically Review All Outstanding Order Liabilities Including Insurance, Authorize Premium Payment And Liaise With User Department For Further Provision If Required.
• Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.
• Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.
• Engage The Supplier On The Remedial Action For Failings In The Sanity Test Report On Products
• Connect With The Planning Team Of Supply Chain Management (SCM) To Clarify The Quantity And Type Of SIM To Procure Based On An Already Developed And Approved SIM Type.
• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
• Maintain Effective Working Relationships With Internal And External Suppliers.
• Collaborate With Internal Stakeholders On When Deciding On The Types Of Devices/SIMSs To Procure For The Business
• Liaise With The SIM Supplier To Communicate The New SIM Profile (Electrical, Graphical, OTA Profiles)
• Act As The Go-Between The Supplier And Internal Stakeholders On Changes To Be Made On The SIM Profile/Device Profiles Etc
• Continually Seek Self-Professional Development To Sharpen Skills And Capabilities
• Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience
Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
Experience & Training
Experience:
3-7 Years’ Experience In An Area Of Specialization.
• Experience Working In A Medium To Large Organization
• Knowledge Of Telecoms SIM And Devices Supply Chain Operations
• Knowledge Of Customer Order Fulfillment, Customer Delivery, Determining Availability, Etc.
• Understanding Of Process For Booking, Tracking And Monitoring Of Orders
Training:
• Customer Relationship Management
• Project Management Training/Experience
• Advanced Excel Skills
Qualification
Minimum Qualification BSc Or HND
To apply for this job please visit careers.mtnonline.com.