Independent Project Monitoring Company Limited (IPMC)
Front Desk Officer job at Independent Project Monitoring Company Limited (IPMC)
Independent Project Monitoring Company Limited (IPMC) is made up of professional consultants, who are competent and capable enough to help clients achieve their goals. Our professional consultants specialize in the oil & gas industries, infrastructure & building and other Services. Our experienced consultants offer services tailored to the technical, economic, and management needs of our clients.
Job Title: Front Desk Officer
Company: Independent Project Monitoring Company Limited (IPMC)
Location: Lagos
responsibilities include:
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
JOB BRIEF
- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
- Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
- Ultimately, you will help create a pleasant and memorable stay for our guests.
RESPONSIBILITIES
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Posting charges to appropriate guest accounts.
REQUIREMENT
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like OPERA
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
METHOD OF APPLICATION
Send your application details to [email protected]
