Experience Center Officer Job at ipNX Nigeria Limited

Experience Center Officer Job at ipNX Nigeria Limited. Please make sure you read the job requirements before applying for this position.

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Experience Center Officer

Location: Lagos
Employment Type: Full-time
Department: Customer Experience & Advocacy
Status: Outsourced
Work Schedule: 8am – 5pm Weekdays And Saturdays (Shift) 11am – 2pm

Job Responsibilities

• Can drive understanding and engagement with the customer.
• Respond to queries, customers need and rendering before and after sales service.
• Demonstrated ability to multi task.
• Prepare and daily/monthly reports.
• Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
• Able to give and receive feedback effectively.
• Creative and detail oriented and highly motivated team player.
• Experience using computers to develop materials, presentations and use of email. Knowledge of Internet / Intranets.
• Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
• Build and maintain client relationships and internal communication flows.
• Handle sales Transactions.
• Perform other duties as Assigned.

Academic Qualification

• B.Sc / HND Business Administration & Management or related field.

Work Experience:

• 1 – 2 years in relevant field.

Functional Skills:

• Good oral and written communication Skills.
• Top notch Customer Service Skills.
• Team player.
• Typing Skills.
• Telephone Etiquette.

Method of Application

Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail

Application Deadline  30th November, 2021.