Moove
Driver, CRM Associate at Moove. Please ensure you read the job requirements before applying for this position.
Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
We are recruiting to fill the position of:
Job Title: Driver, CRM Associate
Location: Lagos
About the Role
- Moove is looking for a professional with strong customer relations skills and an entrepreneurial attitude to be the Driver Customer Relationship Manager, reporting to the Communication Specialist.
- As a proven result-driven person will execute approved regional driver-related communication and engagement plans.
- The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management, or car rental industry and a proven track record in developing territories, implementing successful growth strategies, and leading teams.
- The Driver Customer Relationship Manager will be prepared to be fully accountable for engaging with key stakeholders, building and preserving trusting relationships.
- In this role, you will dig deep into the management of different stakeholders so as to make the organization more efficient, effective, and amazing. If you’ve got people-building skills, some big ideas, and an uncanny knack for organization, this is the role for you!
The Opportunity
- We are looking for a Driver Customer Relationship Manager who will manage projects, tasks, and deliverables within our communications and marketing team, and also be a representative and ambassador for the team across the company as well as to external stakeholders.
- The ideal candidate for the role will be someone who is a customer relations expert and who also has deep knowledge and skill-set in copywriting, CRM, analytics, and stakeholder management.
What You Will Be Doing
- Work closely with the communications and marketing team to craft all Driver-partner related communication and engagement initiatives in the region.
- Execute CRM plans across the regions to engage new and existing Driver-partners, thereby increasing brand loyalty, and building Moove’s equity.
- Support with setting up the CRM infrastructure that will work seamlessly across the business and capture important information along the driver funnel.
- Ensure consistent segmentation and relevant cohorts for targeted messages.
- Collaborate with other departments (including Operations and Business Development) to ensure the efficiency of CRM plans for every aspect of the business.
- Present creative ideas, process & execute and report the results to business leads.
- Model our core values and promote them internally and externally.
What You Will Need for this Position
- A good First Degree in a relevant field
- A minimum of 2-3 years experience.
- Experience in the Mobility and Tech industry.
- Start-up Experience.
- Planning and data analytics skills
- Effective communication and collaboration skills.
- People management and problem-solving skills
- Experience with CRM platforms e.g. MailChimp, Salesforce e.t.c
- Passionate about new technologies and making Africa great.
KPIs that will be Measured After You Start:
- Complete automated infrastructure Set-Up
- Bi-Weekly Update to Drivers using agreed Omni-Channels
- % Increase in Brand Loyalty.
Who You’ll Be Working with:
- Directly reporting to our Communication Specialist, and closely working with our Marketing and Communications Team.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
To apply for this job please visit mooveafrica.teamtailor.com.