Director, Corporate Retention at Reliance Health

Full Time
Lagos
Posted 2 years ago
Applications have closed
Reliance Health profile

Reliance Health

Director, Corporate Retention at Reliance Health. Please ensure you read the job requirements before applying for this position.

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator, and Tencent.

We are recruiting to fill the position below:

Job Title: Director, Corporate Retention

Location: Lagos
Job Engagement: Full Time

Description

This role is accountable for onboarding, measurable value optimization, retention, and growth of corporate clients in the Nigerian market.
This role will report to the SVP of Customer Success.

Responsibilities
Your Responsibilities will include:

Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria
Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client
Ensuring compliance with standard processes for onboarding, engagement, and renewals.
Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience
Working cross-functionally to implement a plan
Managing the onboarding and contract renewal process for all Nigerian corporate clients
Ensuring HR Administrator and Enrollee engagement to optimize measurable value
Launching an upsell/cross-sell plan to improve the healthcare experience
Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders

Requirements
Skills Required:

10 years of corporate retention or customer success experience
Healthcare or Insurance experience in Nigeria
Experience implementing scalable solutions that drive customer satisfaction
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You possess strong analytical skills and are comfortable dealing with numerical data
You are a self-starter and demonstrate a high level of resilience
You are a strong mentor and coach who can build high-performing teams.

Benefits