Customer Service Officer at Prestigious Consulting Group

Customer Service Officer at Prestigious Consulting Group

Prestigious Consulting Group

Customer Service Officer at Prestigious Consulting Group. Please make sure you read the job requirements before applying for this position.

Prestigious Consulting Group – We are a growing startup operating in the agriculture industry based in Lagos. We monitor everything from seeds to shelf: we work with farmers, we manufacture and we are sellers. We are visionaries on innovation and are looking for a sales team to match!

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.

Requirements

  • A Bachelor’s Degree in Administration or related field.
  • A minimum of 1 year experience.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Available to resume immediately
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.

Method of Application

Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the email

Application Deadline 

15th October, 2021.

To apply for this job email your details to hrvivian@outlook.com