ABC Transport Plc
ABC Transport Plc commenced operation in road passenger transportation on February 13, 1993 as an off-shoot of Rapido Ventures with a view to running a modern road transportation system in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Department: Operations
Unit: Customer Service
Job Summary / Objective
- The staff will be responsible for attending to customers’ requests and inquiries, resolving customers complaints and generally serve as a face between the company and its customers.
Responsibilities
- Technical Core Skills
- Attending to terminal cargo enquires, objections and complaints
- Drafting daily and monthly report on major customer’s enquiries, complaints, and objections, and suggestions. ( Tabular report format)
- 100% compliance with cargo SOP.
- Ability to work with CARGO SIMPLY software.
- Weekly/ monthly report on number of customers attended.
- Maintain customer data base.
- Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.
- Respond to sales enquiries and forward report of sales enquiries to the Customer Service Supervisor for follow up.
- Respond to RFI and RFQ including filed assessment request and forward report to Customer Service Supervisor for further action.
- Ensure cargo operations are carried out with full compliance with regulatory standards.
Key Performance Indicators
- Ensure customers complaints are resolved within 48hrs
- 100% accuracy of timely responses for all online queries and enquires
- 100% monitoring of compliance of operation at various terminals
- Timely preparation of all reports weekly and monthly.
Requirements
- HND / B.Sc in any discipline with a minimum of 2nd class honours.
- MUST have completed NYSC programme.
- 3 – 5 years relevant work experience.
Competencies / Skills:
Management / Behavioural Skills:
- Management/Behavioural Skills
- Professionalism – Always demonstrates highest level of ethics and compliance with regulations and policies while possessing the right skills and competency for the task
- Accountability -Demonstrates the state of being accountable by holding others accountable and also showing ownership and responsibility for assigned tasks and company property
- Outstanding – Consistently delivers superior results and embodies an exemplary conduct and behaviour
- Efficiency- Always completes assigned tasks in a timely manner in a safe environment compliant with regulatory standards
- Aggressiveness – Vigorously and passionately follows up and follow through to ensure that set objectives are achieved in record time
- Integrity – Maintains high level of probity and will do the right thing at whatever cost
- Discipline – Maintains highest ethical and moral standards while presenting a well groomed professional personal appearance
- Team Work – Commits to the culture of mutual accountability that promotes performance based values, to drive audacious targets in a fair equitable and inclusive work environment
- Result Orientation- fiercely focused on business goals and achieves set targets and tasks in record time
- Strong problem solving skills.
Technology Skills:
- Database Management/ Analytics skills
- Use of Physical Internet
- Cargo Simply Software
- Proficiency in use of relevant Technology and software for inventory management, operational logistics and supply chain management and tracking
- Equipment/Technology:
- Personal Computer,
- Work Context
- Electronic Mail
- Telephone
- Computer
- Face-to-Face Discussions
- Contact With Others
- Work With Work Group or Team.
Salary
N50,000 – N100,000 Monthly.
Application Closing Date
15th March, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
