Customer Relationship Management (CRM) / Help Desk Executive at Appzone Limited

Full Time
Lagos
Posted 1 year ago
Applications have closed
Appzone Limited profile

Appzone Limited

Appzone Limited is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position of:

Job Title: Customer Relationship Management (CRM) / Help Desk Executive

Job Opening ID: 148
Location: Lagos
Employment Type: Full-time
Industry: Operations

About the job

Provide reliable interface between our client’s IT representative(s) and Qore’s business units.
Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
Case management; case categorization, case assignment, and case closure.
Follow standard help desk procedures to assist clients in resolving technical issues.
Prepare activity and other related CRM reports.
Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.
Conduct routine operational training for users of Qore’s Prime product.

Requirements and Skills

B.Sc in Accounting, Finance, or a related discipline.
2+ years relevant work experience.
Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.
Good planning, organizing and prioritization skills.
Good communication and interpersonal relationship skills.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes: