Call Centre Agent Job at Hazon Holdings

Hazon Holdings is a growing and leading diversified business with headquarters in Africa. We specialize in raising standards through our synergy of varied business units.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Gbagada, Lagos
Employment Type: Full-time

Job Brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise

Requirements and Skills

• Interested candidates should possess an OND only with 0-1 year experience
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Salary

N50,000 – N60,000 / Month.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline 1st August, 2023.