Bookings Administrator at Kasar Stays

Kasar Stays is the no. 1 serviced accommodation company based in Kent, United Kingdom.  We have been operating for 7 years and are now expanding the team by recruiting 2 new team members.  For more information about us check out our website at: https://kasarstays.com

Job Title: Bookings Administrator

Job Requirements/Responsibilities

Job Requirements

• Minimum of a B.Sc / HND qualification.
• Certification in Travels and Tourism is a plus
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.
• Excellent knowledge of OTA platforms such as Airbnb, Booking.com, Expedia and Trip Advisor
• Desirable knowledge of Channel Managers, such as Staah
• Knowledge of the Travel industry and booking systems
• Must be familiar with Property Management Systems (PMS), such as Res.Harmonics, Kigo or Hostfully
• Must have stable internet access
• Must be able to work virtually
• Must be computer literate

Responsibilities

• Dealing with guest enquires from different online platforms such as Airbnb, Booking.com, TripAdvisor, Expedia, Agoda
• Booking reservations for guests by phone, email, and from the Kasar Stays website at www.kasarstays.cojm
• Responding to phone calls received from guests
• Logging all bookings onto the Property Management System (Res: Harmonics)

o   (Training provided)

• Providing guests with quotes for all bookings
• Follow up on quotes and enquiries from prospective clients, booking agents, online platforms etc
• Creating invoices for bookings via Xero (training provided)
• Taking payments for bookings via Stripe (training provided)
• Preparing all Welcome Packs and other information sent to guests before their arrival.
• Requesting and providing guest reviews on online platforms.
• Attending team meetings
• Collating and providing progress reports to management on a daily basis
• Providing checking and check-out details to guests
• Logging guest issues on Res and reporting to the maintenance and operations team
• Liaising with the Housekeeping team
• Coordinate daily guest check-ins and check-outs
• Provide daily arrival and checkout list to Operation and House Keeping Team
• Liaise with the Housekeeping and Operations Team
• Provide and update Guest Welcome Packs
• Creating events calendar on all Booking platforms
• Setting up templates for booking.com and Airbnb
• Updating and tracking errors on all booking sites

Method of Application

Please send your CV to the following email address: [email protected]

Application Deadline: 14th of June 2023