Access Bank Plc
Application Support Analyst Job at Access Bank Plc. Please make sure you meet the job requirements before applying for this job.
Access Bank Plc, commonly known as Access Bank, is a Nigerian multinational commercial bank, owned by Access Bank Group. Access Bank Plc is a full-service commercial Bank operating through a network of over 310 branches and service outlets located in major centers across Nigeria, Sub Saharan Africa, and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 5 business segments: Institutional, Commercial, Retail Banking, Transaction Services.
Job Title: Application Support Analyst
Location: Nigeria
Job Roles
- Responsible for the primary support and maintenance of the Bank’s applications
- Covers all problems, user requests and changes relating to the operation of the applications.
- Delivers availability and performance in line with the service levels agreed to support the business services
Functions and Responsibilities
Support the Bank’s applications
- Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available before 7:45 am and real-time online (for online applications)
- Coordinate system changes
- Systems performance monitoring
- Provide user support for Flexcube escalated problems
- Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems)
- Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
- Coordinate backup restoration test
Job Requirements
Education:
- Good technology-related University Degree preferably in Computer Science / Engineering or Numeric Science. Certifications with IT Service Management certification will be an added advantage.
Experience:
- A minimum of 2-3 years of cognate IT experience/Graduate from Access Bank School of banking excellence will be an advantage.
Certification(s):
- IT certifications and other professional qualifications will be an added advantage
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Skills / Competence:
- Ability to learn and dedication to service delivery.
- Proficient in office automation tools (e.g. Microsoft Office, etc.)
- Proficient in SQL.
Application Deadline
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
To apply for this job please visit www.accessbankplc.com.
