Amazon is one of the best fast-selling International E-commerce platforms known for its bookselling, music, movies, electronics, toys, housewares, etc. Purchasing products at Amazon is a lifestyle for some as they’d rather make their order online than purchase from nearby stores.
Attached to this online order is “delivery.”, this delivery is the process through which dispatch riders of this great company dispatch goods to its owner. Amazon’s process of delivery is one of the best of the delivery companies as they put forth different kinds of benefits with their delivery, which includes; Prime, free two-day shopping, and many more. However, irrespective of how great or perfect someone or something can be, a mistake is inevitable. This is why, at infrequent intervals, it is heard that Amazon delivered to the wrong address.
If you find out that your package has been sent to the wrong place or other people’s package got delivered to your doorstep, worry not. You will find out how to go about it, how to get a refund, and who is responsible all in this article.
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Amazon Delivered to Wrong Address, (How to Go About it)?
A customer’s package can mistakenly be dispatched to the wrong address by Amazon. In such a scenario, how do you go about it?
You must get through to Amazon customer service to report the issue through their 1-800 number. The delivery to the wrong address could be the fault of delivery services, if truly it is their fault, Amazon will make a refund to their customers for the inconveniences and to maintain their reputation. However, if the delivery to the wrong address was from a customer who accidentally entered the wrong address when ordering, it is not Amazon’s responsibility but yours.
There are times orders, not yours find it’s way to your doorstep, in such instance, what to do with it is your choice because according to the Federal Trade Commission, returning the items to the right address or Amazon is not compulsory. Not many people will find this convenient to do. If the right place of delivery is close to you, you can do humanity a favor by getting it to its rightful owner.
How do You get a Refund for Packages Sent to the Wrong Address?
Request for a refund is acceptable in customers didn’t get their package delivered and it has been confirmed that it was delivered to the wrong address.
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How do you go about getting a refund?
- Login to your Amazon account,
- Go to “Your Orders page.”,
- Check for the wrongfully delivered order, then click the option with “Problem with your order”,
- After clicking “Problem with your order,” pick “Request refund”, then explain the issue in the text box by typing the details of the package delivered to the wrong address.
- Clivk “Submit”, regularly check back to see if the refund request has been updated.
You can as well discuss the issue physically, all you need to do is to call Amazon’s customer service number, if it gets picked up, explain the issue to the representative, then make your request known.
You may get an offer to replace the undelivered order with a new order. This depends on the representative who answered your call. However, remember if the wrong delivery was your fault, you won’t get a refund.
Who is Responsible for the Wrong Delivery? Amazon, Driver, or Customer?
The frequently asked question is “Who is responsible for Amazon delivery to Wrong Address?” It is important to note that it could be the Driver or Customer’s fault. How?
Some of the drivers who work for Amazon delivery do not work directly for Amazon, in this case, they can’t be held accountable for wrong delivery, Although the delivery services may choose to hold drivers responsible. However, in cases where the courier didn’t read the label on the package correctly, it is the driver’s fault.
The Customer is held responsible if he/she makes a mistake of entering the wrong information while filling in his/her details. Nonetheless, it has been stated Amazon that on no account will they be responsible for whatever actions taken by the delivery services they work with.
Why Was a Package Delivered to the Wrong Address?
There are different reasons responsible for this,
- Customer misspelled their address,
- Customer moved recently and didn’t update their address,
- Your package was labeled the wrong address from the office,
- Courier misreading labels or details on the package, etc.
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Conclusion
If you receive a package, not yours, although you made an order as well, you can get through to Amazon customer service at 1-877-586-3230. After the call, your package gets recovered, or replace, or you get a refund when you request
Through recipient name, home address, and a tracking order, it is easy for the package to be gotten to its owner. But in a case where their issue is difficult to be corrected, the person who receives it may keep it.
This process can be followed if you received the wrong package or you didn’t get your package.
Have you had your package delivered to the wrong address or someone’s else package was delivered to your doorstep? How was the experience and how was it resolved? Share using the comment section.