Denna Rossi Limited
Denna Rossi Limited is a Fast Moving Consumer Goods (FMCG) company located in Port Harcourt, Nigeria. Our Mission is: “Serve as a leading beverages and distribution brand to improve on healthy living and quality life style”.
We are recruiting to fill the position below:
Job Title: Customer Service Specialist
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Description
- We are looking for a motivated and enthusiastic Customer Service Specialist to join our team! You will be responsible for Improving overall customer satisfaction by providing support, resolving customer complaints, and leaving a positive and top-quality customer experience.
Responsibilities
- Promptly respond to customer queries via email and social media channels.
- Resolving customer complaints, and suggesting solutions for common problems
- Immediately escalate serious complaints or issues that you are not equipped to deal with.
- Liaise with colleagues or managers to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement.
- Monitoring customer satisfaction levels
- Maintaining a polite, helpful, and professional manner at all times.
- Familiarize yourself with new products and services as they are introduced.
- Preparing documents and reports, to update the customer database
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone, or on social media
- Receiving orders, calculating charges, and processing payments
Requirements
- Bachelor’s Degree in Business, Communications, or a related field may be advantageous.
- 2 years of cognate experience in customer service
- Sound judgment and excellent problem-solving skills.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
- The ability to respond appropriately under pressure.
Salary
N70,000 – N100,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] and copy: [email protected] using the Job Title as the subject of the email
Application Deadline 3rd April, 2023.
