United Nigeria Airlines
Private Airlines Services Limited (Operators of United Nigeria) is a wholly Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the registered tradename: United Nigeria.
We are recruiting to fill the position below:
Job Title: Manager, Commercial Services (MCS) / Head of Department and Member of Management
Location: Enugu
Employment Type: Full Time
Reports to: Chief Operating Officer
Effective Date: TBA
Job Responsibilities
Business Development:
- Prepare commercial contracts and negotiating commercial terms for business development
- Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business
- Demonstrate leadership and provide active coaching and support to the commercial team
- Lead sales and marketing strategies
- Establish and manage innovative projects from idea generation to innovation execution
- Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
- Identify and develop new routes based on industry data
- Minimizing risks and ensuring a cost-effective approach
Central Reservation System:
- Help develop, lead, and deploy a central reservation system
- Creation and publication of flights, routes and connecting airport
- Plan unit of sales traffic and expectations
- Monitor load factor and revenue flown per day of the week
- Identify special events, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
- Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
- Ensuring system data match with the published schedule
- Ensuring system integrity
- Provide overall guidance on system use and helpdesk on critical system-specific matters.
Pricing and Inventory Control:
- Lead price setting and reviews
- Ensure timely wash-up of all flights to maximize sales
- Monitor competitor`s availability and adjust allocations according to the marketing strategy
- Updating of fares and taxes
- Management and control of reservation inventory to increase business profitability
- Setting overbooking profile
- Setting group quote pricing structure
- Charter negotiation
Planning and Managing Commercial Department:
- Structure the commercial department into various units
- Oversee business extensions in terms of corporate clients & Travel Agencies
- Coordinate sales processes and systems training for new recruits and refresher training for existing personnel
- Monitor and manage Customer Service and customer satisfaction process flow
- Ensure seamless relationship between out-stations and Commercial team to enhance business development
- Liaise with HR department for staffing needs
- Align with Accounts department for checks and balances
- Advising company on promotional offers and strategies
People Management:
- Develop a high-performance service culture within the business
- Develop KPIs with team members and monitor individual performance
- Conduct performance appraisal
- Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
- Identify training needs and opportunities to develop a highly skilled functional department
Experience & Qualifications
- B.Sc / BA, M.Sc / M.A in Marketing, Economics, Accounting or any Social Sciences or Engineering;
- 5 years requisite experience in developing and managing commercial business of major airlines
- 10 years post graduation work experience
- Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.
Job Attribute Required Skills:
- Strong leadership and organizational skills
- Bilingual skills (working knowledge of French or Portugues) will be an advantage
- Good interpersonal skills
- Excellent knowledge of of Microsoft Office Suite
- Ability and readiness to work under pressure and at odd hours
- Integrity and reliability at all times
- Ready and able to train and mentor young professionals.
- Strong network in the corporate world.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their (indicating location) and CV to: [email protected] using the Job Title as the subject of the email.
