God is Good Motors (GIGM)
Customer Experience Officer Job God is Good Motors (GIGM) – Rivers
God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel landscape.
We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Port Harcourt, Rivers
Job Description
- Make or update travel reservation(s) for walk in guest using the online booking system.
- Create and maintain Guests/ reservation records.
- Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
- Adhere to all company policies and promote brand Goodwill.
- Promote/ Cross-sell the GIGM online booking app and other Company products & services.
- Assist guests that require special assistance to board or depart conveyance.
- Resolve service matters in-person or virtually.
- Forward booking/traveling reschedule requests to the concerned unit.
- Announce arrival and departure information using the public address system.
- Assist with Guests’ luggage check-in.
Requirements
- B.Sc / HND (2.2 / Lower Credit) from an accredited / reputable tertiary Institution.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the e-mail
Application Deadline
22nd April, 2021.
