Customer Service Representative Recruitment at GIG Logistics – Asaba

Customer Service Representative Recruitment at GIG Logistics – Asaba. Please read through the job requirements before applying for this position.

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain a competitive advantage.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Asaba, Delta
Employment Type: Full Time or Part Time
Work hours: 20 to 40 hours per week

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer clients questions correctly.
• Processing orders, forms, applications, and requests.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

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Qualification / Requirements

• OND / HND / B.Sc in any field of study
• 1 year in Customer Service experience in a reputable organization
• Ability to stay calm when customers are stressed or upset.
• Ability to make use of Microsoft Office.
• Experience working with customer support
• Residing in Edo, Asaba, Onitsha.

Salary

• N80,000 – N120,000 monthly.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the Job Title and your present location as the subject of the mail e.g “Customer Service Representative / Asaba”.

Application Deadline 27th February, 2021.