Service Centre Supervisor Job at SIMS Nigeria Limited

At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, TEC, PHILIPS, PANASONIC, and POWERMATIC.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

Service Centre Supervisor Job at SIMS Nigeria Limited. Make sure you check the requirements stated below before applying for this job.

Job Title: Service Centre Supervisor

Location: Port Harcourt, Rivers

Job Description

• The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibility

• Oversea daily operational activities on pending jobs.
• Allocation of jobs to the technicians and monitoring of the same.
• Review of the daily working reports with the team and taking corrective measures.
• Coordination with spare parts officer for raising the parts orders & tracking.
• Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
• Ensure quality service delivery with the minimum repeated repair.
• Reduction of customer escalations.
• Daily monitoring of technician productivity.
• Weekly budget preparation for service operations & approval from service manager.
• Preparation of sparepart failure report and sharing same to service manager.
• Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to the service manager for approval.
• Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
• Generating and achieving out warranty income targets (Reduction in third party repairs installations).
• Monitoring and completion of AMCs (Annual Maintenance Contract).
• Responsible for improving service centre hygiene and compliance with service standards (Job cards, processes, policies).
• Participating in monthly/quarterly spare parts counting and labeling activity.
• Ensuring service cost reduction through proper inventory control method.
• Technical skill monitoring and productivity improvement.
• Arranging training to front, backend, and field force team.
• Retail visit for service feedback and working on improvement areas for channel delight.

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Required Experience/Qualifications/Skills

• Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
• Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organization
• Good knowledge of a recognized ERP package
• Ability to think outside the box
• Leadership skill
• Attention to details
• Communication skill
• Customer relationship management.
• Knowledge of Microsoft suite-Excel, word & Powerpoint.
• 35-40 years old
• The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Application Deadline
13th August 2020.

Method of Application
Interested and qualified candidates should:
Click here to apply online