Full Time
Anywhere
Posted 4 years ago
Tek Experts profile

Tek Experts

Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively. Whether it’s providing follow-the-sun software support services that deliver exceptional customer experiences, developing technologies that enable sales teams to increase and retain revenue or training and developing people to be the best they can be, our focus is always on putting the customer first.

Job Title: Technical Support Engineer

Company: Tek Experts

Table of Contents

Want to be part of something great?

Are you a natural problem solver looking for a company where you can fast-track your career?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.

With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.

Join us and be part of something great!

About the role

As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.

Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:

Azure
Dynamics
Office 365
Networking
Active Directory
Virtual Machines

You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

What you’ll be doing

Act as the advanced technical contact for troubleshooting customer issues
Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
Seek supplemental training to improve performance and develop a specialisation

Skills and experience you’ll need

At least 1 year’s experience in a technical or customer support role
Strong research, problem-solving and troubleshooting skills
Ability to work well independently and as part of a team
Excellent customer service skills
Passion for technology and learning
Good knowledge of at least one relevant technology

What do we offer in return?

Global opportunities
Generous remuneration package
Premium healthcare and dental care

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Method of Application

Click here to begin your application process.

To apply for this job please visit www.tek-experts.com.