Customer Care Representative Vacancy at Pause Factory Resources Limited

Customer Care Representative Vacancy at Pause Factory Resources Limited.

Pause Factory Resources Limited – Our client, a leading Fintech company in Nigeria which focuses on online lending and supply chain finance, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Representative
Location: Agbara, Ogun
Job Type: Full Time

Job Description

This is not limited to the following:

• Contact the client by telephone to sell the company’s service.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain customer information such as name, address, and payment method, and enter into CRM.
• Deliver scripted sales pitch to the customer.
• Cold call, direct email, and perform other lead generation activities.
• Receiving Calls and Making call to solve customer questions, inquiries, complains.
• Analyze the current customer base to identify potential sales opportunities
• Stay up to date on company best practices, policies, products, pricing, and promotions
• Increase overall sales efficiency and profitability through excellent salesmanship
• Record customer details including reaction to the product or service offered
• Answer telephone calls from potential customers who are responding to advertisement.
• Contact customers to follow up on initial interaction.
• Adjust scripted sales pitch to meet needs of specific individuals

Qualifications / Experience

• Equivalent experience in related field acceptable as well
• 1 year experience in Customer care service
• Good Telephone skill
• Must live within Job location.
• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
• Must have passion for Sales

Knowledge, Skills and Competency:

• High School and above
• Familiarity with relevant software, such as Microsoft Office Suite
• Strong interpersonal and communication skills (both verbal and written)
• Critical thinking skills, analytical
• Must be available full time
• Proactive
• People and customer management skills
• Strong organizational skills
• Good English Speaking
• Good Telephone skill
• Good customer communication skills
• Creatively-minded, good at thinking ‘outside the box’
• Skills of persuasion
• Computer skills
• Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
• Working experience in call center or customer care center.

Remuneration

• Basic Salary: N40,000 monthly.
• Attractive Basic and commission plus other benefits.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail e.g. “Customer Care Representative”.

Note

• If you are not qualified for this position please do not apply.
• Only Candidates who stay within Job location will be considered.
• Only qualified and shortlisted candidates will be contacted