Senior Support Engineer at Oracle Nigeria

Full Time
Lagos
Posted 1 year ago
Applications have closed
Oracle Nigeria profile

Oracle Nigeria

Oracle provides the world’s most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.

We are recruiting to fill the position below:

Job Title: Senior Support Engineer

Location: Lagos
Employment Type: Full-time

Details

Do you have experience with Oracle JET, spring framework, spring boot and Microservices?
If you are eager to take on exciting technical challenges in a highly collaborative environment, this is your chance.
We are looking for a Principal Support Engineer with good customer exposure and good communication skills to create the future with us.
OFS (Oracle Financial Services) offers an end-to-end consulting partnership, providing comprehensive business and technology solutions that enable financial services enterprises to improve process efficiencies, optimize costs, meet risk and compliance requirements, define IT architecture, and manage the transformation process. Grow your career with some of the brightest and most innovative minds in the industry!

What you will do

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
Offer strategic technical support to assure the highest level of customer satisfactions
Create/Utilize automated technology and instrumentation to diagnose, document and resolve/avoid customer issues.

We also use

Technical Expertise in more than one area (Oracle Database, PL/SQL, leading Application Servers, popular Web Technologies, Rest API) is essential
An experience on Banking Product Support or Development / work experience in Bank IT is highly preferable
A good flair of communication skills, especially for customer interactions and critical situation management, will be an added advantage
A good familiarity with Spring Framework, Spring Boot, Oracle JET & Microservices arch. based applications will be icing on the cake.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role.
4 years experience with Core products or five years experience with Applications products and have a Technical Degree i.e., B.Sc in Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

What we will offer you